RETURN & EXCHANGE POLICY:
sacoj offers a simple ‘NO QUESTIONS ASKED’ 3 days return or exchange policy to our customers. The customer can raise a request anytime within 3 days of delivery.
Process of Exchange:
If you are dissatisfied with your purchase for any reason, you can exchange it for a new colour, size or entirely a new model. For exchanging the purchased product, please share pictures of the product received along with your reason for exchange through mail at support@sacoj.in within 3 days of the product delivery. Upon receiving the request, we will process the exchange.
Process of Return:
If you are unhappy with your purchase and wish to return any item(s) and do not find any other model fit in the present stock, you can easily return the product and opt for a refund. You can mail us mentioning the name and picture of the product(s) along with your reason for return through mail at support@sacoj.in within 3 days of the product delivery. The balance of return amount will be refunded as credit points in your sacoj account. The sacoj credits are valid for 100 days and can be availed on all future new collections, sale etc. (No Refunds in bank available)
In case of Damage Product Received:
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks.
If your product is faulty or we sent you an incorrect order by mistake-
Please mail us the proper issue at support@sacoj.in with reference pictures of the product along with damage details within 24 hours of product delivery for assistance.
NOTE:
- The return or exchange process may take upto 7-15 working days depending upon the stock and request raised.
- Any items purchased during a Sale (Buy 2 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns/Exchange.
Items are eligible for returns or exchanges only if they are unused with original tags.
- We are only reachable through mails for raising issues and enquiries regarding returns and exchanges.
- We wish you a happy and hassle free shopping!
We also offer reverse pick-up services:
- A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
Pick-up will be attempted twice.
SELF-SHIPPING OF ORDERS FOR RETURNS:
in case your pincode is non-serviceable for reverse pick up, you”ll have courier the product to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
PLEASE NOTE: We request that you used ‘Speed Post’ for self return parcels. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.
Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided. All items must be in unused condition with all original tags attached and packaging intact.
Shipping Charges are Non-Refundable.
You can get in touch with us about any issues at our customer support portal or drop us a line at support@sacoj.in and we will be happy to help. For a faster response, send us a message on Instagram @sacoj.in. All queries will be solved between Monday-Saturday, 10am-10pm. All pending queries will be solved on priority the next day.
Cancellations will only be possible till the order has not been dispatched from our warehouse.
To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, boxers, briefs, trunks. sacoj may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
TERMS AND CONDITIONS:
Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
If you have received an SMS or EMAIL of order delivered status and if it’s not received by you, please email or contact us within 24 hours.
Contact no.: +91 98671 29919
Contact Email :- support@sacoj.in